Refund policy

FLEURISSENCE — Refund & Returns Policy Last updated: June 1, 2026

At Fleurissence, we want every piece to feel right — in fit, in fabric, and in how it makes you feel. Because lingerie, swimwear, and intimate apparel are personal by nature, our return policy is designed around hygiene, care, and fairness to every customer. Please read the details below before purchasing.

1. Returns at a glance

  • Bras & sleepwear/loungewear — returnable within 14 days of delivery, unworn, with all tags and the hygiene seal intact.

  • Panties & swimwear — final sale for hygiene reasons. These cannot be returned or exchanged once delivered.

  • Sale, clearance, and event purchases — final sale, unless faulty.

  • Gift cards — non-refundable.

2. Condition required for a return

To be eligible, an item must be:

  • Unworn, unwashed, and undamaged, with no signs of wear, makeup, scent, or alteration.

  • In its original packaging with all tags attached.

  • With the hygiene seal/liner fully intact (where applicable). Items returned without an intact hygiene seal cannot be accepted and will be returned to you.

We inspect every return with care. We reserve the right to decline a return that does not meet these conditions.

3. How to start a return

  1. Email us at info@fleurissence.ca within 14 days of delivery, with your order number and the item(s) you'd like to return.

  2. We'll confirm eligibility and send you return instructions.

  3. Ship the item back to us within 7 days of receiving your return confirmation.

Please do not send anything back before receiving confirmation — unconfirmed returns may not be processed.

4. Refunds

  • Once we receive and inspect your return, we'll email you to confirm approval.

  • Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post it.

  • Original shipping charges are non-refundable.

  • Any loyalty points earned on a refunded order will be reversed.

5. Exchanges

The fastest way to get the size or style you want is to return your eligible item for a refund and place a new order. If you'd like help finding the right fit first, simply reach out — we're glad to guide you on European sizing before you reorder.

6. Return shipping

  • Return shipping is the customer's responsibility unless the item is faulty or we made an error.

  • We recommend a tracked, insured method, as we cannot be responsible for returns lost in transit.

7. Faulty, damaged, or incorrect items

If your item arrives damaged, defective, or not as ordered, please email us within 7 days of delivery with photos. We'll arrange a replacement, exchange, or full refund — including any shipping costs — at no charge to you. This does not affect your rights under applicable consumer protection law in British Columbia.

8. Try-at-Home appointments

Try-at-Home orders are subject to a deposit and a 7-day return window from the appointment date, as outlined in our Terms & Conditions. Items must be tried over your own undergarments and returned unworn against bare skin, with hygiene seals intact.

9. Soft Room & in-person events

Purchases made at Soft Room events and in-person fittings are final sale, as items are selected, tried, and taken home on the day.

10. Gifts

If you received an item as a gift and it qualifies for return, we're happy to issue store credit to the gift recipient for the item's value.

11. Questions

We're here to help — kindly and without pressure.