At Fleurissence, we want you to feel confident in every purchase. Due to the intimate nature of lingerie, we maintain strict standards of hygiene and product care. Please review the following conditions before making a purchase.

Change or Cancel an Order

We prepare online orders as quickly as possible. Once an order has been processed or shipped, we may not be able to change or cancel it.

If you need to make a change, please contact Fleurissence as soon as possible. We will do our best to accommodate your request before the order has been processed.

Online Purchase Policy

Eligible items purchased through our website may be exchanged or returned for store credit within 7 days of delivery.

To qualify, merchandise must:

Be completely unworn and unwashed
Be in its original condition
Have all original tags attached
Include the original packaging, where applicable
Show no signs of perfume, makeup, deodorant, body products, stains, damage, alteration, or wear

All merchandise is subject to inspection before an exchange or store credit is approved.

We do not offer refunds to the original method of payment. Eligible returns will receive an exchange or store credit only.

If you would like to arrange an exchange, please contact Fleurissence before returning your item. Approved items may be returned by mail or in person at our New Westminster boutique.

In-Store Purchase Policy

Eligible merchandise purchased in-store may be exchanged or returned for store credit within 7 days of the original purchase date.

Items must be completely unworn and unwashed, in their original condition, and have all original tags attached.

All merchandise is subject to inspection before an exchange or store credit is issued.

No refunds will be issued to the original method of payment.

Final Sale & Intimate Items

For hygiene and safety reasons, underwear, panties, thongs, bodysuits, and lingerie sets containing intimate bottoms are final sale and cannot be returned or exchanged.

Any merchandise that has been worn, washed, altered, damaged, stained, or returned without its original tags is not eligible for exchange or store credit.

Sale and clearance merchandise is final sale and cannot be returned or exchanged.

Defective, Damaged or Incorrect Items

Every Fleurissence item is carefully inspected before leaving our boutique.

If you receive an item that is defective, damaged, or different from what you ordered, please contact fleurissence@gmail.com within 72 hours of delivery.

Please include your order number, a description of the issue, and photographs where applicable. We will review the matter and arrange an appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs for eligible exchanges or store-credit returns.

If Fleurissence sent an incorrect item, or the merchandise arrived damaged or defective, we will arrange the appropriate return shipping.

Original shipping charges are non-refundable.

For international orders, customers are responsible for applicable return shipping costs, duties, taxes, brokerage fees, or other charges unless the return is due to an error by Fleurissence.

Exchanges & Product Availability

Exchanges are subject to product and size availability.

If your preferred replacement size or item is unavailable, store credit may be issued for the value of the eligible returned merchandise.

Our Commitment

Finding the right fit is especially important when purchasing lingerie. If you are uncertain about your size, fit, or style, we encourage you to contact Fleurissence before placing your order.

We are happy to provide personalized sizing and fit guidance to help you choose with confidence.