Customer Care

Welcome to Fleurissence!

We believe lingerie is personal—so your experience should feel personal too. Our Customer Care team is here to make shopping with Fleurissence effortless, supportive, and discreet from start to finish.

How we support you

Whether you’re purchasing for yourself or choosing a gift, we’re happy to help with:

  • sizing and fit guidance

  • product questions (style, fabric, support, care)

  • order updates and delivery timelines

  • exchanges and returns

  • gift cards and gifting requests

Discreet, respectful service

Your privacy matters. All customer communication is handled with care, and orders are packaged discreetly to ensure a comfortable and confidential experience.

Our promise

We aim to provide:

  • clear information and honest recommendations

  • prompt, courteous communication

  • solutions that feel fair and simple