Returns & Exchange Policy

At Fleurissence, we want you to feel confident and delighted with your purchase. Due to the intimate nature of lingerie, we maintain high standards of hygiene and care.

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Final Sale Items

For the safety and comfort of our clients:

• Underwear, panties, bodysuits, and lingerie sets are final sale.

• We cannot accept returns or exchanges on any item that has been worn, tried on without protection, washed, or is not in its original condition.

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Eligible Items for Exchange

Bras, loungewear, and sleepwear may be eligible for exchange for a different size if the item:

• Is unworn

• Has all original tags and packaging

• Shows no perfume, makeup, deodorant, or signs of wear

• Is returned within 7 days of delivery or pickup

Exchanges are subject to item availability. If the requested size is unavailable, a store credit may be issued.

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Non-Refundable Purchases

• We do not offer refunds to the original payment method.

• Store credit or exchange only (when eligible).

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Defective or Incorrect Items

We carefully inspect every piece before it leaves us.
However, if you receive an item that is defective or incorrect, please contact us at fleurissence@gmail.com within 72 hours of receiving your order.
We will be happy to assist you.

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Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

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💗 Our Promise

We are here to help you find the fit and style that makes you feel beautiful, confident, and comfortable. If you have sizing questions or need guidance, please reach out — we are always glad to assist with personalized recommendations.